{"siteSectionId":2640,"siteId":95,"siteTab":1,"sectionName":"fieldprintalabama.notabs.faq","faqItems":[{"faqId":231,"siteSectionId":0,"questionStringResourceId":461,"question":"What is the difference between Livescan fingerprints and print cards?","answerStringResourceId":462,"answer":"Livescan fingerprints are captured electronically, via a digital image that can be transmitted electronically; this provides for a faster and more accurate fingerprint collection process. Fieldprint Inc. has the largest network of Livescan collection sites in the country.","category":1},{"faqId":232,"siteSectionId":0,"questionStringResourceId":463,"question":"How much does the fingerprint background check report cost?","answerStringResourceId":464,"answer":"$49.20","category":1},{"faqId":233,"siteSectionId":0,"questionStringResourceId":465,"question":"Do I need to schedule an appointment?","answerStringResourceId":466,"answer":"Yes. An appointment is required for fingerprinting. Walk-ins are not accepted.","category":2},{"faqId":234,"siteSectionId":0,"questionStringResourceId":467,"question":"How do I schedule an appointment to have my fingerprints collected?","answerStringResourceId":468,"answer":"Click “<a class=\"{{linkClasses}}\" href=\"{{fieldprintSchedulingLink}}\">Schedule Appointment</a>” and you will be prompted to create a secure user account.  You will then enter all demographic information as required by ALEA and Federal Bureau of Investigation (FBI). Once this step is complete, you will be able to search for a fingerprinting location and schedule an appointment at a convenient date and time.","category":2},{"faqId":235,"siteSectionId":0,"questionStringResourceId":469,"question":"Can an individual applicant sign up for Alabama fingerprinting purposes?","answerStringResourceId":470,"answer":"No. This program is available to individuals who have been asked by one of the participating Alabama agencies to be fingerprinted.","category":2},{"faqId":236,"siteSectionId":0,"questionStringResourceId":471,"question":"What forms of payment are accepted?","answerStringResourceId":472,"answer":"Fieldprint accepts payment via PayPal, Visa, MasterCard, American Express, or Discover.","category":2},{"faqId":237,"siteSectionId":0,"questionStringResourceId":473,"question":"I am not currently in the state of Alabama. Can I be fingerprinted in another state?","answerStringResourceId":474,"answer":"No. Applicants must be fingerprinted in the state of Alabama for employment or licensing. ","category":2},{"faqId":238,"siteSectionId":0,"questionStringResourceId":475,"question":"What personal information do I need to complete when scheduling my appointment?","answerStringResourceId":476,"answer":"The state of Alabama and the FBI require the following demographic information to conduct a fingerprint-based background check:<ul><li>Name</li><li>Alias (if any)</li><li>Country of Citizenship</li><li>Social Security Number</li><li>Date of Birth</li><li>City and State of Birth</li><li>Sex/Gender</li><li>Race</li><li>Height</li><li>Weight</li><li>Eye Color</li><li>Hair Color</li><li>Home Address</li><li>Work/Office Address</li><li>Phone Number</li><li>Email Address</li><ul>","category":2},{"faqId":239,"siteSectionId":0,"questionStringResourceId":477,"question":"How can I be sure that my personal information is protected during the fingerprinting process?","answerStringResourceId":478,"answer":"Fieldprint is committed to safeguarding the privacy of the data we receive and process. For more in depth information regarding our privacy practices, please view our <a class=\"{{linkClasses}}\" href=\"{{privacyPolicyLink}}\">Privacy Policy</a>, which is published on our website.","category":2},{"faqId":240,"siteSectionId":0,"questionStringResourceId":479,"question":"What do I need to bring to my fingerprinting appointment?","answerStringResourceId":480,"answer":"<ul><li>Two (2) forms of identification, at least one (1) of which must be a valid government-issued photo ID. The name and date of birth on both forms of identification must match the information provided during scheduling.</li><li>Your appointment number</li></ul>","category":3},{"faqId":241,"siteSectionId":0,"questionStringResourceId":481,"question":"What types of ID are accepted?","answerStringResourceId":482,"answer":"Acceptable Primary IDs include:<br><ul><li>State-Issued driver's license</li><li>State-Issued non-driver identity</li><li>U.S. Passport / Passport Card</li><li>Military Identification Card</li><li>DOD Common Access Card</li><li>Work Visa w/ Photo</li><li>Global Entry Card </li><li>Native American Tribal ID Card</li><li>Permanent Resident Card (I-551)</li><li>Employment Authorization Card</li><li>Foreign Passport</li><li>Foreign Driver's License</li></ul>Acceptable Secondary IDs include:<br><ul><li><b>**All documents from the primary list</b></li><li>Bank Statement/Paycheck Stub</li><li>Utility Bill / Insurance Card</li><li>Credit Card/Debit Card</li><li>Marriage Certificate</li><li>Birth Certificate</li><li>School ID w/ Photograph</li><li>Social Security Card</li><li>Vehicle Registration/Title</li><li>Voter Registration Card</li><li>US Dept of Veteran Affairs Card</li><li>Draft Record</li><li>Transportation Worker ID Credential (TWIC Card)</li><li>Certificate of Citizenship</li><li>Certificate of Naturalization</li><ul>","category":3},{"faqId":242,"siteSectionId":0,"questionStringResourceId":483,"question":"How do I cancel an appointment?","answerStringResourceId":484,"answer":"To cancel your appointment, please contact Fieldprint customer service by calling 877-614-4364, or email a request to our customer service email address, customerservice@fieldprint.com. Our office hours are 8 a.m. – 10 p.m. EST, Monday through Friday.","category":2},{"faqId":243,"siteSectionId":0,"questionStringResourceId":485,"question":"What if I fail to show up for my appointment, or cancel in less than 24 hours?","answerStringResourceId":486,"answer":"If an appointment is not attended or cancelled within 24 hours of your scheduled date and time, a rescheduling fee will apply.","category":3},{"faqId":244,"siteSectionId":0,"questionStringResourceId":487,"question":"What is the rescheduling fee?","answerStringResourceId":488,"answer":"A fee of $8.25, the standard rolling fee, will be charged at time of rescheduling. This is in addition to the normal fingerprinting fee for the new appointment.","category":3},{"faqId":245,"siteSectionId":0,"questionStringResourceId":489,"question":"What happens if my fingerprints are rejected?","answerStringResourceId":490,"answer":"If your fingerprints are rejected, Fieldprint will notify you directly of the rejection at the email address you provided instructing you to schedule another fingerprinting appointment. The agency/employer will need to log into myFieldprint.com. The agency/provider will be provided with the TCR number (Error number) to enter when they click on the TCR button. The TCR number will be included in the second set of prints so proper credit is given.","category":4},{"faqId":246,"siteSectionId":0,"questionStringResourceId":491,"question":"How will the background check results be generated?","answerStringResourceId":492,"answer":"After your are fingerprinted, your demographic data and fingerprints will be forwarded to the State and/or FBI. The State and FBI maintain criminal history databases; your fingerprints will be searched against these databases. Any criminal history associated with your fingerprints will be sent directly to the Board or Agency.","category":4},{"faqId":247,"siteSectionId":0,"questionStringResourceId":493,"question":"Once I complete the fingerprint process through Fieldprint how long will it take for the results of the background check return?","answerStringResourceId":494,"answer":"Results of the background check will be returned to the Agency that will review your criminal history report usually within 48 hours of initial processing.  If you have questions regarding your fingerprint status, please contact the Agency that requested your criminal history information.","category":4},{"faqId":248,"siteSectionId":0,"questionStringResourceId":495,"question":"Who receives my results?","answerStringResourceId":496,"answer":"The Board or Agency will receive your background check results. The Board or Agency will have access to this information for 30 days; after this time the information will be destroyed. Your application must be received prior to the background check or the fingerprinting process will need to be repeated and the fee paid again.","category":4},{"faqId":249,"siteSectionId":0,"questionStringResourceId":497,"question":"What information is contained in a background check report?","answerStringResourceId":498,"answer":"Background check reports (criminal history background check or rap sheet) list information taken from fingerprint submissions retained by the State/FBI in connection with arrests. In some instances, the report also contains details of federal employment, naturalization, or military service. If the fingerprints are related to an arrest, the report includes the name of the department that submitted the fingerprints to the FBI, date of arrest, arrest charge, and the disposition of the arrest. All arrest data is obtained from fingerprint submissions, disposition reports and other reports submitted by agencies having criminal justice responsibilities.","category":4},{"faqId":250,"siteSectionId":0,"questionStringResourceId":499,"question":"How do I challenge the information contained in my criminal history report?","answerStringResourceId":500,"answer":"An individual may Challenge or Appeal any portion of his or her own Criminal History Record Information (CHRI) maintained by the ALEA Criminal Records and Identification Unit that he or she believes to be inaccurate. To submit a challenge regarding criminal history record information (CHRI) provided by the Alabama Law Enforcement Agency, contact ALEA at 334-517-2450 or 1-866-740-4762.","category":4},{"faqId":251,"siteSectionId":0,"questionStringResourceId":501,"question":"Which Type of Nursing License required fingerprinting?","answerStringResourceId":502,"answer":"RN and LPN multistate and endorsement licenses. Single state exam licenses do not.","category":6},{"faqId":252,"siteSectionId":0,"questionStringResourceId":503,"question":"What is the Person ID?","answerStringResourceId":504,"answer":"The Person ID is an ID issued by the Board for purposes of tracking your application. You must submit your application to the Board to receive the Person ID prior to submitting your fingerprints.","category":6},{"faqId":253,"siteSectionId":0,"questionStringResourceId":505,"question":"How should I get fingerprinted to obtain a nursing license?","answerStringResourceId":506,"answer":"The criminal record information will come to the Board directly and will only be available for 30 days after you are fingerprinted. Therefore, you must submit an application to the Board prior to going to the fingerprinting site to be scanned. IMPORTANT! License issuance will not proceed until the Board has received and reviewed the criminal history record information (CHRI).","category":6},{"faqId":254,"siteSectionId":0,"questionStringResourceId":507,"question":"How long is the criminal history report valid?","answerStringResourceId":508,"answer":"Your fingerprints produce a criminal history report, which is sent directly to the Board and is only avaliable to the Board for 30 days. Therefore, your application must be sent to the Board prior to you fingerprinting. If your fingerprint background check reached the Board prior to submission of your multistate or endorsement application, the Board will be unable to accept, it and you will need to be fingerprinted and pay the fingerprinting fee again.","category":6},{"faqId":255,"siteSectionId":0,"questionStringResourceId":509,"question":"Who determines my licensing suitability?","answerStringResourceId":510,"answer":"The Alabama Board of Nursing determines your licensure suitability.","category":6},{"faqId":256,"siteSectionId":0,"questionStringResourceId":511,"question":"What do I do if I have a criminal history?","answerStringResourceId":512,"answer":"The Board of Nursing is charged by law with making determinations regarding licensure suitability. If you have a criminal history, you may be contracted by the Board and asked to submit certified court documents, along with a letter of explaniation. Board staff will consider all factors in making licensure determinations.","category":6},{"faqId":257,"siteSectionId":0,"questionStringResourceId":513,"question":"Why am I required to have a background check?","answerStringResourceId":514,"answer":"Effective July 21, 2002, an applicant for certification, licensure, or an applicant employed by a local school system or nonpublic school who will have unsupervised access to children in an educational environment and who has not completed a background check since July 1, 1999, as required by the Alabama Child Protection Act of 1999, shall be required to be fingerprinted for a criminal history background check through the Alabama Bureau of Investigation (ABI) and the Federal Bureau of Investigation pursuant to Act 2002-457.","category":7},{"faqId":258,"siteSectionId":0,"questionStringResourceId":515,"question":"Do I need to fingerprint again If I already completed a background check?","answerStringResourceId":516,"answer":"Under current requirements, if you have completed an Alabama Bureau of Investigation (ABI) and Federal Bureau of Investigation (FBI) criminal history background check through the Alabama Department of Education and your fingerprint results are on file, you are not required to complete a new criminal history background check for employment purposes. An individual may verify that their criminal history background check results are on file with the Alabama Department of Education by visiting the Teacher Certification Portal at <a href=\"http://tcert.alsde.edu/Portal/Public/Pages/SearchCerts.aspx\">http://tcert.alsde.edu/Portal/Public/Pages/SearchCerts.aspx</a>.","category":7},{"faqId":259,"siteSectionId":0,"questionStringResourceId":517,"question":"How do I verify that the Department of Education has received my background check result?","answerStringResourceId":518,"answer":"An individual may verify that their criminal history background check results are on file with the Alabama Department of Education by visiting the Teacher Certification Portal at <a href=\"http://tcert.alsde.edu/Portal/Public/Pages/SearchCerts.aspx\"> http://tcert.alsde.edu/Portal/Public/Pages/SearchCerts.aspx</a>.","category":7},{"faqId":260,"siteSectionId":0,"questionStringResourceId":519,"question":"If I completed an Alabama State Department of Education background check in the past do I need to be fingerprinted again?","answerStringResourceId":520,"answer":"If you completed both an ABI/FBI background check through the Alabama State Department of Education for the purposes of attaining 1) employment in a public or private school, 2) a professional educator certificate, 3) a substitute teacher license or 4) admission to a teacher education program in the state of Alabama you will not need to be fingerprinted. If you have questions regarding your fingerprint status, please contact the Alabama State Department of Education, Teacher Education and Certification office for further information at (334) 694-4557.","category":7},{"faqId":261,"siteSectionId":0,"questionStringResourceId":521,"question":"I have additional questions, who can I contact for additional information?","answerStringResourceId":522,"answer":"For answers to additional questions regarding teacher policy and/or results, contact the Alabama Department of Education, Teacher Education and Certification office at (334) 694-4557.<br>If you are unable to register online or have questions, we may be able to assist you over the phone at 1-866-989-9316.","category":7},{"faqId":262,"siteSectionId":0,"questionStringResourceId":523,"question":"Why am I required to have a background check?","answerStringResourceId":524,"answer":"Pursuant to the National Child Protection Act of 1993, Public Law 103-209, 42 U.S.C. section 5119, et seq., the State of Alabama is permitted to implement a computerized information system to provide child abuse crime information through the Federal Bureau of Investigation, National Criminal History Record Information System. The Act provides that the State of Alabama may conduct nationwide criminal history background checks in order to determine whether an individual that has unsupervised access to children, the elderly, or individuals with disabilities has been convicted of a crime that bears upon the fitness of the individual to provide care to or have responsibility for the safety of the aforementioned groups. Therefore, the Alabama Legislature facilitated the implementation of a criminal history background check system in which the Alabama Department of Human Resources, licensed child placing agencies, and child and adult care facilities could determine if licensees, applicants, employees, and volunteers were suitable to care for the children, the elderly, or individuals with disabilities. Code of Alabama (1975), section 38-13-1, et seq.","category":8},{"faqId":263,"siteSectionId":0,"questionStringResourceId":525,"question":"How do I get the DHR application?","answerStringResourceId":526,"answer":"All DHR applications must be completed online via the Fieldprint website. Paper applications are not available.","category":8},{"faqId":264,"siteSectionId":0,"questionStringResourceId":527,"question":"How do I receive the results of my fingerprints?","answerStringResourceId":528,"answer":"ADHR/SOCH will be mailing letters to the individual applicants as well as the agencies which they are applying with once their adjudication has been completed.","category":8},{"faqId":265,"siteSectionId":0,"questionStringResourceId":529,"question":"Do I need to get fingerprinted again if I already completed my background check?","answerStringResourceId":530,"answer":"Under current requirements, if you have completed an Alabama Bureau of Investigation (ABI) and Federal Bureau of Investigation (FBI) criminal history background check through the ADHR/SOCH and your fingerprint results are on file, you may not be required to complete a new criminal history background check. If you have already been through the Criminal History Background Check process with DHR please contact the ADHR/SOCH at 334-353-5400. If an update is available they will let you know, if not they will instruct you to begin the process through Cogent.","category":8},{"faqId":266,"siteSectionId":0,"questionStringResourceId":531,"question":"I still have additional questions, who do I call?","answerStringResourceId":532,"answer":"For answers to additional questions regarding criminal history policy and/or results, contact the ADHR/SOCH, at (334) 353-5400. ","category":8},{"faqId":267,"siteSectionId":0,"questionStringResourceId":533,"question":"Who do I contact, if I have questions regarding fingerprinting/results for Producer Licensing?","answerStringResourceId":534,"answer":"Please contact Producer Licensing Division via phone at 334-241-4126 or via email producerlicensing@insurance.alabama.gov","category":9},{"faqId":268,"siteSectionId":0,"questionStringResourceId":535,"question":"When should I get fingerprinted to obtain an insurance license?","answerStringResourceId":536,"answer":"After passing the state exam and one day before applying for the license. Please be aware the fingerprint results will remain in our system only 30 days after you are fingerprinted. If the application reaches the DOI after those 30 days you will have to get fingerprinted again and again pay the required fee.","category":9},{"faqId":269,"siteSectionId":0,"questionStringResourceId":537,"question":"Which License types require fingerprinting?","answerStringResourceId":538,"answer":"All resident Producers who wish to hold a line of authority (Life, Health, Property, Casualty, Personal Lines) which requires an exam; Adjusters who are residents of Alabama or non-residents who will desginate Alabama as their resident State, Title Agents and Temporary Producers. Anyone holding a temporary producer license or apprentice adjuster license who has passed the required examination, as these licenses will not automatically convert to a producer license or adjuster license until having passed the examination and also complied with the fingerprinting requirements. Those individuals who are also adding a testable line of authority to an existing license and have passed the state exam may need to take fingerprints again if it's been over a year since last taken.","category":9},{"faqId":270,"siteSectionId":0,"questionStringResourceId":539,"question":"Which real estate license types require fingerprinting?","answerStringResourceId":540,"answer":"Applicants for a temporary real estate sales or a real estate broker license must submit to a fingerprint-based federal and state criminal background check, mandated by 34-27-32 Code of Alabama, by working with the Commission's processor, Fieldprint.","category":10},{"faqId":271,"siteSectionId":0,"questionStringResourceId":541,"question":"When should I get fingerprinted to obtain a real estate temporary salesperson or a real estate broker license?","answerStringResourceId":542,"answer":"Upon passing the examination, you will receive a license application form. The criminal record information will come to the Commission directly from Fieldprint and will only be available for 30 days after you are fingerprinted. Therefore, we recommend that applicants submit the application form (by mail or in-person) to the Real Estate Commission on the same day that they go to a fingerprinting site to be scanned. If your application reaches the Real Estate Commission after those 30 days you will have to get fingerprinted again and again pay the required fee. IMPORTANT! License issuance will not proceed until the Commission has received and reviewed the criminal history record information (CHRI) along with your application.<br>In addition, please note the 90-Day Deadline: After passing the Alabama real estate licensing exam, the completed applications and all additional materials and fees MUST be complete and submitted to the Alabama Real Estate Commission within 90 days of your examination date. The 90-day timeframe is measured from examination pass date to postmark for those applications mailed into the Commission. Failure to meet this deadline will mean your exam score is null and void.","category":10},{"faqId":272,"siteSectionId":0,"questionStringResourceId":543,"question":"Who determines my license eligibility?","answerStringResourceId":544,"answer":"The Alabama Real Estate Commission is responsible for determining your licensing eligibility. ","category":10},{"faqId":273,"siteSectionId":0,"questionStringResourceId":545,"question":"What do I do If I have a criminal history?","answerStringResourceId":546,"answer":"The Alabama Real Estate Commission is charged by law with ascertaining that persons engaged in the real estate business are trustworthy, bear a reputation of honesty and truthfulness, and have not been convicted of a felony or crime involving moral turpitude. If you have already taken the coursework, examination and submitted your fingerprints and your license application you will be contacted by the Real Estate Commission regarding your application. If you have a criminal history that may influence the issuance of a license, you will be contacted by one of the Real Estate Commission's Investigators who will ask about this history. You may be required to provide various court documents to the Commission and may be required to appear before the Commission prior to receiving a license. The Commission will work with you through this process.","category":10},{"faqId":274,"siteSectionId":0,"questionStringResourceId":547,"question":"If I have a criminal record, can I get a determination of eligibility for licensing prior to taking the coursework or licensing examination?","answerStringResourceId":548,"answer":"If you have a criminal or license discipline record and are concerned that, even if you complete the education and pass the examination, you may not be deemed eligible for a license you can apply for a Determination of License Eligibility. This process allows you to address your record with the Commission and to receive, from them, a decision regarding your eligibility to have a license before you proceed with the education and examination requirements of licensing.<br>How to proceed:<br>1. First-fill out the Commission Pre-Registration form found online at <a href=\"https://arec.alabama.gov/\">www.arec.alabama.gov</a> to receive a user identification number.<br>2. Second-complete the Application for Determination of Licensing Eligibility.<br>3. Third-proceed through the fingerprinting process.<br>4. IMPORTANT! The Determination of License Eligibility will not proceed until the Commission has received and reviewed both the Eligibility Application form from the applicant and the criminal history record information from Fieldprint. You will be contacted by an Investigator with the Alabama Real Estate Commission.<br>","category":10}]}